Services

Queplix consultants provide deep product knowledge and technical expertise, enabling customers to quickly and effectively install and optimize Queplix business applications. Queplix consultants are equipped to lead implementations, work closely with partner teams, or supplement the customer's own project teams to ensure CRM success. Queplix business process based implementations are supported by the 2D2© implementation methodology, functional and industry expertise, as well as implementation best practices geared toward implementation success

The extensive CRM and Front-Office experience of Queplix Consulting service professionals results in fast and painless software implementations at a lower total cost. Our proven professional services, delivered by expert consultants, enable our customers to bring new products and services to market faster while achieving their desired ROI.

QueWeb on-demand is a turn-key, ready-to-use solution with no hardware, software or IT infrastructure investments. A simple monthly payment will offer your customers, partners and employees instant access to a system with no software to download (except for the Internet Browser). We will take care of the rest. Like all other QueWeb solutions, this solution is available out-of-the-box, as well as can be configured and customized for each customer’s individual requirement.

Taking a leap from the business vision into business implementation is one of the biggest challenges companies face when implementing mission-critical, enterprise-wide application solutions. Effective implementation planning, fully aligned with a company's business strategy and vision helps organizations meet the challenges of developing critical customer care and partner management processes.

Queplix Customer Care implementation planning service provides the essential blueprint for turning an organization's business vision and strategy into reality. Queplix methodology accelerates QueWeb application solution implementations by:

• Analyzing business requirements in lieu of corporate strategy and objectives
• Extensive out-of-the-box functionality using of a pre-compiled business model
• Learning and understanding customer uniqueness and value proposition
• A Business model that allows to accommodate uniqueness through highly flexible and customizable software, that adopts to 100% customer requirements
• Providing a phased implementation strategy

The outcome is a clear implementation roadmap that maximizes the use of QueWeb functionality to optimize business performance and achieve business objectives.

QueWeb implementation services can be delivered by Queplix Professional Services or Queplix Implementation Partner.

Queplix Services are offered in the following three categories:

Fixed-Price bids
Fixed-Price bids ensure fast implementations which are always on-budget. Queplix Business analysts analyze business and systems requirements and come up with a project estimate that has 5% standard statistical error. This estimate is derived from the best practices and industry knowledge gained by Queplix consultants during 20 enterprise-wide Customer Care Solutions implementations.

Time and Materials bids
Queplix consulting fees are very competitive in the industry and vary upon the complication of business requirements and skills and expertise of the consultants involved in the implementations.

Augmentation or Replacement Solutions
Queplix can extend and breath a new life into your existing application by using our powerful J2EE engine and design tools to

• Recreate the look and the business logic of your application inside the QueWeb platform
• Reuse the existing data model or work in parallel with it
• Eliminate any support issues from vendors
• Reduce or eliminate user training issues related to switching to the new application

Queplix can provide a quick assessment of your existing system in order to produce an estimate of the work required to augment or replace your existing legacy application by reusing as many legacy application working components as possible.