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According to PriceWaterhouseCoopers research, over 70% of all CRM implementations fail.
Meanwhile, large CRM vendors continue to make hundreds of millions of dollars. How is it possible, that after investing several millions of dollars into a CRM or Helpdesk software, and getting a result that's less-than-adequate, so many companies continue to pour thinning budgets, time and faith into these heavy, cumbersome and, in many cases, inadequate solutions?
One might guess that most executives are not ready to give up their golden child. They are trying to justify hefty investments already made by their companies, chasing those Phantom Returns-on-Investments. The effect of
billions of dollars spent by large CRM vendors on advertising hasn't worn off its effect on the minds of many corporate decision makers. The golden
promise of eternal customer loyalty is still looming in the dark, promising large rewards to anyone who joins in their mist.
We think this phenomena is due to the fact that many executives are not aware that there is a choice. They don't have to spend millions of dollars
on licenses to software vendor, then another million on consultants to take the product apart and create something they can work with, and finally,
spend another million dollars on support and maintenance, while at the end, still getting the system that does not answer to most of their requirements.
What is the alternative? It's simple: You can find the solution in the world created by open-source development platform called Java. Java is a
great foundation that can support any business application initiative. This concept might take time for many people to get used to:
No more closed code application "core", with only limited API, no more limited integration ability, no more 100% vendor dependency, and no more
bulky desktop installations.
Java allows to build a 100% platform-independent, 100% open-source and 100% thin-client systems. Smart CRM software development companies are taking advantage of
what Java has to offer. Queplix has developed an application that solves all of the problems mentioned previously that companies currently face. Their system - QueWeb(TM) is written in
Industry-Standard Java 2 Enterprise Edition and is a completely open-source application. QueWeb is 100% thin-client and can be easily integrated with
any other business application (such as ERP, eCommerce or Financial application). Such companies as Hewlett Packard and Critical Path have
chosen QueWeb as their official company-wide Contact Center software.
The major benefit of the Queplix offer is their pricing structure. Paul Tenberg, Director of Business Development for Queplix says: "Queplix
recognizes, that many companies have already spent millions of dollars on their current CRM systems. They don't have to lose money in order to
support their customers and keep their loyalty. This is why Queplix is not charging license fees for our software. We only charge for time and
materials in order to customize this software to each customer very specific business requirements. What big CRM vendors fail to recognize, is that no
two customers are the same. With all the similarity, each company has its unique business rules, and the one-size-fits-all approach does not work
here. QueWeb will deliver to our customers better results, at a fraction of a cost of Siebel of MySAP implementation." In terms of maintenance Queplix offers its
own support and maintenance plan. However, Paul Tenberg says, companies can easily maintain the system on their own, since they own the source code, and
can easily find developers with Java skills to support the system internally.