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Tuesday October 31, 8:12 am ET.
QueWeb Customer Care Software Offers Seamless Vantive Replacement While Preserving Existing Data, Customizations, And Workflows.
PRINCETON, N.J., Oct. 31 /PRNewswire/ -- Queplix (http://www.queplix.com), a leading provider of commercial open source software for Customer Care, today announced that Vantive CRM users can take advantage of its CRM Resuscitation Program to easily transition their legacy CRM installations to a flexible, open source, web-based platform -- without the intensive costs, time, and change management typically required. Using a set of proven tools and processes, Queplix can migrate Vantive users to its flagship commercial open source solution, QueWeb. QueWeb delivers all of the benefits of a web-based, open source solution, while replicating custom business rules, preserving legacy data, and even mimicking the Vantive user interface to ensure a seamless transition.
"Many enterprises are saddled with legacy installments like Vantive which do not meet current business needs or IT infrastructure standards -- and have been all but abandoned by their vendor. In this case, Vantive was acquired by PeopleSoft, then PeopleSoft was acquired by Oracle -- leaving existing Vantive users in a tough spot," said Steven Yaskin, CTO of Queplix. "Still, the prospect of migrating to a new system can be overwhelming. We provide a way out for users of Vantive and other CRM systems by enabling them to transparently replace legacy systems, with minimal disruption to the customer experience or their internal workflow."
Queplix's QueWeb Customer Care software combines built-in core functionality with the infinite flexibility of open source to deliver unmatched scalability, stability, and versatility. This is critical to ensuring a seamless conversion from outdated, legacy CRM applications with minimal time, effort, and cost. As a result, Queplix's CRM Resuscitation Program eliminates the need for traditional data migration -- shortening conversion time from what is typically many months to a matter of weeks. Customers can ultimately access the same data, the same interface, and the same business rules, using a web-based platform that is more robust, and can be more easily scaled to support emerging needs. This also provides organizations with the ability to easily update other critical IT infrastructure components such as new operating systems, database engines, and application servers -- previously impossible with their outdated or no longer supported legacy systems.
Queplix's CRM Resuscitation Programs have proven to consistently meet 100% of companies' requirements, each and every time, and have already been successful in transitioning users from such legacy systems as Avaya AIC Business Applications, Quintus eContact, PeopleSoft CRM, and Siebel Systems.
For more information on Queplix's CRM Resuscitation Program for Vantive, visit http://www.queplix.com/vantive.html
Pricing
QueWeb Enterprise Edition is priced from $150,000 per CPU supporting up to 200 concurrent users each, plus the cost of any required Queplix professional services for customizations, integration, support, or training.
About QueWeb
QueWeb is a web-based customer care application for enterprise-grade contact centers, help desks, and various eService capabilities. QueWeb is fully customizable and configurable, so users can meet 100% of their business requirements right out of the gate -- and continue to meet them as the company and its processes evolve. Built on Java 2 Enterprise Edition (J2EE) with a thin-client architecture, QueWeb can be installed in virtually any IT ecosystem. Whether it is a fresh installation or legacy conversion, QueWeb allows companies to bring their infrastructure up-to-date with new operating systems, databases, back-end hardware, and more.
About Queplix
Queplix offers a suite of software tools and professional services to help companies deliver superior customer care with contact centers, help desks, and eService. Its flagship product, QueWeb, is a web-based customer care application that is uniquely designed to be deployed as a stand-alone solution, or to convert entrenched legacy CRM applications from Avaya, PeopleSoft, Quintus, Siebel, and Vantive -- while preserving existing custom business rules, legacy data, and user interfaces. QueWeb is used worldwide by such leading corporations as John Deere, Hewlett Packard, Sony Ericsson, Telcordia, and Norfolk Southern. For more information, visit http://www.queplix.com.
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