Queplix provides a variety of support levels, based on the nature of the issue that needs to be resolved.

Each issue is assigned a priority level, and is addressed as follows.

Priority	Initial Response	Status Frequency	Resolution	Permanent Solution
Critical	Within 1 hour (7 days x 24 hours per day) of logging the problem	Daily	Continuous effort until Patch or Work Around is delivered and accepted.	Permanent Work Around or fix incorporated in upcoming maintenance release at discretion of Developer quality and release management.
Serious	Within 4 business hours of logging the problem	Within 4 business hours of logging the problem	Continuous effort during business hours until {patch or Work Around is delivered.} Prioritized after Critical.	Permanent Work Around or fix incorporated in upcoming maintenance release at discretion of Developer quality and release management.
Moderate	By the next Business Day	Weekly or as agreed	Quarterly	Permanent Work Around or fix in a future release at discretion of Developer quality and release management.
Low	Within 5 business days	Quarterly	On a selected basis	Permanent Work Around or may be fixed in a future release at the discretion of Developer quality and release management.