1. 100% Adoption of your Best Business Practices. Most systems devoted to customer service�primary CRM software�force you to adapt your business to fit their software. QueWeb is just the opposite. Because it quickly maps to your best business practices (able to adopt 100% of your business requirements), it works the way you want to work�exactly the way you service and take care of customers. 
   This makes QueWeb especially strong when dealing with customer care for companies with technically complex products and services�and in situations where exceptional customer care is especially critical to the business.
2. Breathes new life into existing software. QueWeb protects your investment in existing systems by salvaging automated implementations that are failing to meet customer expectations. QueWeb can then either replace these systems or augment thrie implementation with additional customizable functionality.
   It has been reported that over 50% of automated systems fail to meet end-user expectations�with QueWeb, these best business practices can be migrated to a new, flexible system built on the latest thin-client architecture.
3. Advanced architecture. QueWeb is web-based, not merely web-enabled. Written in Java (J2EE), it fully leverages the latest enterprise-grade infrastructure technology to provide many unique features. It is architected as a server application, with access to the product�s functionality being completely browser-based.  As a result, there is no software to download to a client (it is a web service), it can be easily customized to the specific needs of the customer, is seamlessly integrated with other applications the customer may have, and is Web Portal ready.

QueWeb�s independent 3-layer architecture (System Core, Business Rules Layer and Presentation Layer) allows it to be reconfigured and change business logic and look and feel, wile maintaining the single core for all customer installations, therefore being able to maintain all of the customized applications. This architecture, plus the use of QueWeb proprietary tools, significantly reduces customization time (and its related cost), by as much as 50-60% compared to typical packaged software solutions.