Customer Self Service Portal

QueWeb Enterprise comes with a built-in Customer Portal. With additional branding options available you can extend your public web site to allow your Customers to login, review existing and submit new Issues, search Knowledge Base, see who is working on Customer's open Issues, as well as reopen closed Issues.

Features

• Provides your customers with up-to-date information related to them or their organization
• Isolated security allows making the Customer Portal secure to the outside world without affecting your internal system
• You can create a Customer Administrator who can then create additional Customer logins within his or her company.
• Built-in default rules and permissions allowing Customers to see only their relevant information.

Benefits

• Reduced amount of calls and contacts to your Customer Care organization by making Knowledge Base available online, reducing turn-around time for your Customers
• Promote Customer experience by exposing internal workflow processes to Customers
• Increase efficiency of communications by allowing Customers to see all previous communications with them
• Create a proactive support environment, empower Customers to be more hands-on with their Issue resolution process, decreasing the time to resolve the issue, cut the paperwork and eliminate delays in getting additional details and clarifications from Customers.
• expand your Customer Care options, which would allow your company to be more competitive.