Open Source Demo

Experience the power of the OSS Edition for yourself! Use LOGIN: demo and PWD: demo. Click here or navigate to http://demo.queplix.com/.

If you would like to stay current about Queplix please Register. Don't forget to Download complete User and Admin Guides for the QueWeb OSS Edition or the "Things to Do in Demo" brief guide or click HELP while in the application.

You can also use the account you created on the web site to login into the demo for a more personalized experience.

Screen Shots

MyQueWeb Module

My QueWeb is essentially an Application Map, providing quick navigation to all available functions and tasks within your Role. A functional object in My QueWeb is represented by its icon, name and description, grouped using the application object hierarchy diagram.

MyQueue Module

My Queue displays all records that require personal attention and designated for the current user or his/her workgroup. MyQueue may contain incoming emails routed to you, Tickets assigned to you or your workgroup, alerts, notifications and escalations. You can start daily tasks in MyQueue by reviewing new records or following up on existing ones.

Ticket Entry

Each Ticket when created needs to be linked either to External Customer or Internal Customer (Employee). Tickets can be created from Customer Interactions, Emails, Phone Calls, Chat sessions, manually by Agents or by Customers using the Customer Portal. Tickets are audited, can be tracked by individual events. QueWeb offers variety of statistical data for capturing, project management and quality control. Extensive workflow is available and can be customized to handle Tickets.

Knowledge Base

Knowledge Base (KB) is a collection of various Solutions that can be used to resolve Customer inquiries and Tickets. Knowledge Base in QueWeb is tightly integrated with Tickets and allows for quick and efficient Ticket resolutions.

KB keeps track on statistics of using Solutions and thus provides an analysis data on their effectiveness. You can schedule a frequent review of Solutions that are underperforming by looking at the corresponding Ad Hoc report, and rewriting them.

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