Look Up a Customer Instantly

QueWeb offers powerful searching options throughout the application, which cannot be found in any other CRM or Customer Care systems. Users can search any object or field in the system using Query By Example method. Customers can be searched by a combination of any portion of their name, Company, partial address, phone or zip code. Provide as much or as little information you can, quickly browse through the search results and select the one you need.

Capture all Customer Interactions

QueWeb will automatically capture all interactions with Customer, whether they are done through email, phone, etc. Interactions are classified by the channel and can be converted to a Ticket or Defect by applying Ticket Routing rules.