Queplix

Solutions

Avaya AIC Business Applications and Quintus eContact Conversion

Queplix is a Platinum Avaya DevConnect Partner. Read more about our partnership with Avaya.

Now you can maintain everything you love about AIC Business Applications and take your AIC legacy system to the next level. It's all possible with QueCloud.

QueCloud Customer Care was designed specifically as a replacement or augmentation software for the Avaya AIC Business Applications. Queplix consultants participated in more than thirty successful Avaya AIC Business Applications implementations in the past and we have the ultimate knowledge of them.

QueCloud offers the flexibility of AIC Business Applications and accessibility of WebQ©, plus the strengths of a state-of-the-art J2EE architecture - making maintenance and customization much faster and easier than before.

Queplix can maintain all aspects of your customized QueCloud system, or you can choose to do so with your own IT department. In this case, you can purchase the development license and SDK with complete development documentation.

Some major advantages of migrating from Avaya AIC Business Applications to QueCloud include:

  • No training required. The new system is reverse-engineered from your existing model: database remains intact, GUI is closely replicated and all custom and standard AIC business rules are converted into robust Java code.

  • State-Of-The-Art Security

  • No limitations on the amount of user connection, enterprise scalability

  • Native Unicode support, which allows for multiple languages

  • Virtually no business rules limitations. Any simple or complex requirement that you were unable to accomplish before is available now and can be accomplished in a record time.

The following AIC Business Applications can be converted by the QueCloud Enterprise:

  • All eContact applications
    • CustomerQ
    • CallCenterQ (standard and CR)
    • HelpQ
    • HRQ
  • IndexQ
  • QGateway
  • Fulcrum indexing
  • All standard and custom QScripts
  • Email Processing (converted from Mustang©)
  • Knowledge Base
  • Ad Hoc reporting
  • CTI Integration