Queplix

QueCloud

Customer Interaction

Look Up a Customer Instantly

QueCloud offers powerful searching options throughout the application, which cannot be found in any other CRM or Customer Care systems. Users can search any object or field in the system using Query By Example method. Customers can be searched by a combination of any portion of their name, Company, partial address, phone or zip code. Provide as much or as little information you can, quickly browse through the search results and select the one you need.

Capture all Customer Interactions

QueCloud will automatically capture all interactions with Customer, whether they are done through email, phone, etc. Interactions are classified by the channel and can be converted to a Ticket or Defect by applying Ticket Routing rules.

• Overview
• QueCloud
  • Customer Interaction
  • Case Management
  • Product Management
  • Knowledge Base
  • Email Processing
  • Defect Management
  • SLA Management
  • Customer Portal
  • Ad Hoc Reporting
• QueSearch