 |
QueWeb Customer Care Suite
 Benefits
Features
Key Differentiators
Requirements
CRM Resuscitation
Avaya
AIC Bus. Apps
Siebel
CRM
Peoplesoft
CRM
Vantive
Process
Demo
|
|
|
The pain of CRM systems are well known. They can be very expensive.
Inflexible. And hard to use. Why? They force you to adapt your business to fit
their software. This drives high professional services costs, integration
problems and delaying deployment.
In summary, there are four �failure factors� related to typical eService or CRM
applications:
-
Integration difficulties
-
Expense
-
Inflexibility
-
Outdated architecture
These failure factors are addressed and solved through QueWeb�s architecture and
Queplix� business model.
-
QueWeb is a next generation of Customer Care applications, providing
functionality superior to that used by most Fortune 1000 companies today, yet
with a far easier integration path.
-
QueWeb is easy to implement, and takes a fraction of the time demanded by
other products on the market today. When implemented by mid-market and larger companies, it provides a typical 50-60% cost saving with a correspondingly
equivalent saving in time and effort.
-
QueWeb is designed to be highly customizable out-of-the-box, so it is much
more adaptable to the specific business needs of the purchaser. Since all larger
customers require some level of customization, QueWeb reduces the level of
budget required and time spent on professional services. QueWeb�s GUI, as well
as QueWeb business rules can be changed and adapted to represent the Company�s
specific business processes, as well as the Company�s corporate or legacy front
end more efficiently than any other package.
-
The ability to deploy QueWeb via standard Enterprise Portals (such as those
manufactured by the market leaders: BEA, Oracle and IBM) makes the QueWeb
Customer Care system extendable throughout the entire enterprise. This feature
makes it possible to tightly integrate Front-Office tasks with the Back-Office,
suppliers, and other corporate operations.
QueWeb has a proven track record of helping businesses with technically complex
products increase customer satisfaction (and thus customer retention) by
delivering a superior customer experience and establishing more profitable,
long-term customer relationships, while reducing operating and technology costs.
|
|
Home