Siebel^� CRM

Siebel conversion is offered as part of our new CRM Resuscitation Program for PeopleSoft and Siebel CRM application users. Queplix�s unique QueWeb technology salvages investments and data in outdated legacy CRM implementations, while migrating them to a more scalable, stable, versatile platform. The process is designed to replicate custom business rules, preserve legacy data, and mimic existing user interfaces � ultimately saving up to 80% of initial legacy CRM investments and virtually eliminating re-training costs.

With successful implementations of its CRM Resuscitation Program already in place for legacy systems such as Avaya AIC Business Applications, Quintus eContact, and Vantive Systems, Queplix has extended its conversion program to PeopleSoft and Siebel, whose product lines join a list of enterprise applications adversely impacted by industry consolidation since their acquisitions by Oracle. The program comes in direct response to concerns from the PeopleSoft and Seibel user communities regarding the limitations of Oracle�s �Lifetime Support� policy for these applications.

Unmatched in the industry, Queplix�s CRM Resuscitation Program is proven to effectively shorten conversion time from what is typically many months to a matter of weeks � whether the existing application is a standard deployment or a heavily customized solution that is integrated with multiple systems.

�Our CRM Resuscitation Program breathes new life into PeopleSoft and Siebel CRM implementations, giving users the freedom to choose their own upgrade path, and continually develop new functionality and modules as they need them,� said Steven Yaskin, CTO of Queplix.  �Now, businesses can finally convert the value that has long been entrenched in legacy systems to support current business needs and standards - with minimal disruption to internal operations and processes.�

QueWeb is a web-based customer care application for companies to deploy enterprise-grade contact centers, help desks, and various eService capabilities. QueWeb is fully customizable and configurable, so users can meet 100% of their business requirements right out of the gate � and continue to meet them as the company and its processes evolve. Built on Java 2 Enterprise Edition (J2EE) with a thin-client architecture, QueWeb can be installed in virtually any IT ecosystem. Whether it is a fresh installation or legacy conversion, QueWeb allows companies to bring their infrastructure up-to-date with new operating systems, databases, back-end hardware, and more.

How does QueWeb Customer Care solution breathe new life into your Siebel applications?

• QueWeb is an enterprise-scale, functionally rich CRM application with a powerful set of design tools.
• Queplix QueCrawler� is part of the QueWeb toolset that allows Queplix to automatically reverse-engineer most of Siebel legacy application inside J2EE architecture layer.
• This allows Siebel customers to save 70-80% of the existing investment in Siebel.
• Queplix eliminates the need to migrate to a new database schema, perform costly data migration and data mapping. This is accomplished by using QueCrawler module to identify business objects from the database and generate QueWeb screens automatically to mimic Siebel CRM screens using XML/XSL and HTML technology.
• QueWeb�s user interface is HTML-based thin client and can be adapted to mimic or resemble any of the desired GUI.  With QueWeb, user training is minimized since the look and feel of the QueWeb application is adopted to resemble legacy Siebel applications. Using QueWeb's HTML visual modeling tools and scripting layer, your current legacy system's specific business rules and screens (either out-of-the-box, or custom) can be easily implemented in a short period of time.
• QueWeb can be integrated with any third-party application that has an open API; integration is also available through web services.
• Since QueWeb is built on J2EE architecture, it assures that your company will always be able to run on supported hardware, operating system and maintain latest database compatibility.
• QueWeb�s J2EE architecture is multi-layered, with clear separation between the core, business objects and the presentation layers. This allows virtually unlimited customization ability and seamless future system upgrades that do not require reapplying existing customizations.  All of the business rules and GUI elements remain intact as the QueWeb core is upgraded.

Existing Siebel Enterprise customers are welcome to try out our Quick Assessment Methodology concept. Contact Queplix sales representative in your region to set-up free Proof-of Concept (POC) demonstration. What makes Queplix POC process unique is that we are able to demonstrate the power and capabilities of QueWeb application by actually converting your Siebel legacy modules (custom or standard) to QueWeb in front of your eyes.