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QueWeb eService Suite
 Benefits
Features
Key Differentiators
Requirements
CRM Upgrade
Avaya
AIC Bus. Apps
Siebel
CRM
Peoplesoft
CRM
Vantive
Process
Demo
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- 100% adoption to your requirements. Most traditional CRM systems
force you to adapt your
business to fit the software. QueWeb employs different philosophy: while we
provide the best of breed functionality to match all standard customer care
processes, QueWeb allows to bridge the remaining unique customers' requests. Because
QueWeb quickly
maps to your best business practices (able to adopt 100% of your business
requirements), it works the way you need to work�exactly the way you service and
take care of customers.
This makes QueWeb especially strong when dealing with customer care for
companies with technically complex products and services�and in situations where
exceptional customer care is critical to the business.
- By utilizing our unique and ground-breaking CRM Resuscitation Program,
QueWeb breathes new life into existing legacy customer care or CRM software. QueWeb protects your investment in
existing systems by salvaging implementations that are failing to meet
customer expectations. QueWeb can either replace these legacy systems or augment
the implementation with additional customizable functionality.
- Advanced architecture. QueWeb is web-based, not merely web-enabled. Written
in Java (J2EE), it fully leverages the latest enterprise-grade infrastructure
technology to provide many unique features. It is architected as a server
application, with access to the product�s functionality being completely
browser-based. As a result, there is no software to download to a client (it is
a web service), it can be easily customized to the specific needs of the
customer, is seamlessly integrated with other applications the customer may
have, and is Web Portals ready.
- Total Cost of Ownership. QueWeb�s standard three-layer J2EE architecture (System Core, Business Rules Layer and
Presentation Layer) allows us to indefinitely change business logic and
look and feel, while maintaining the single core for all customer installations,
therefore being able to maintain all of our unique customized applications on
the same platform. This
architecture, plus the use of QueWeb proprietary tools, significantly reduces
customization and conversion time (and related costs), by as much as 60-70% compared to
typical packaged software solutions.
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