The upcoming QueWeb Customer Care Suite 3.0 will be available in three versions:

• QueWeb Open Source
• QueWeb Professional and
• QueWeb Enterprise

Queplix provides Open Source Software (OSS) for the Customer Care industry. Queplix enables large and medium companies to provide superior customer care. Queplix� complete Customer Care software, QueWeb, facilitates all Customer Care processes that occur after the customer acquisition, where traditional CRM software vendors typically drop off. Queplix targets companies that see superior customer care as essential and critical part of their business.

Increasing globalization is challenging more and more companies to build their competitive advantages on the basis of providing superior Customer Care and by creating a superior overall Customer Experience. Continuing pressure to enhance competitiveness, yet contain costs, has led to the rapid acceptance of open source vendors and developer communities. These forces, together with some skillful execution, are helping to position Queplix as the leader in the Commercial Open Source Customer Care industry.

Queplix Technology

QueWeb is an open-source application that is based on Java (J2EE) platform. It leverages the latest enterprise-grade infrastructure technology. It is the first application to utilize Google open-source technology. QueWeb is a server application, with access to the product�s functionality being completely browser-based. As a result, there is no software to download to a client (it is web-based and not merely web-enabled), can be very easily customized to the specific needs of the customer, is easily integrated with other applications the customer may have, and is Web Portal ready.

QueWeb is comprised of flexible software modules that can be configured out-of-the-box to provide a customer with a range of different automated functionality. Further, in addition to configuration options, each individual module can be easily customized to provide for the execution of business processes that are proprietary and unique to the enterprise. While Queplix competitors offer proprietary, closed-core solutions, that force companies to adopt their business practices to software rules and limitations, Queplix technology allows companies the ability to adapt QueWeb software to company-specific business models. This unique ability is what sets Queplix apart from its competition.

Ease of customization is an important feature because, unlike a lower end retail product, virtually every medium-sized or large customer purchases a package and then immediately begins to tailor its functionality to reflect the way that customer prefers to conduct business. This tailoring most often requires significant amounts of coding and is conducted by programmers within the customer�s IT organization, or as a service by the vendors or related third parties (such as System Integrators, Independent Software Vendors and sometimes VARs) or a combination of both.

Benefits of Open Source

• The right to use the software in any way. This, combined with redistribution rights, ensures a large population of users, which helps in turn to build up a market for support and customization of the software, which can only attract more and more developers to work in the project. This in turn helps to improve the quality of the product, and to improve its functionality. Which, once more, will cause more and more users to give the product a try, and to use it regularly.
• There is no single entity on which the future of the software depends. This is a very common concern with proprietary software.
• No ``black boxes'' are possible. This point is so important that open source is now considered by many experts as one of the necessary conditions for dependable applications. By having the source code available, it is possible to perform a thorough inspection and verify the correctness of the algorithm and the implementation scheme used.
• Software can be freely modified, and current code base can be used to start new projects. Working knowledge can be gathered at a minimal cost. In addition, the right to freely modify software allows for the incredible expansion in the number of communication protocols and systems, each perfectly tailored to the needs of their users. This is also a reason for the overwhelming success of open-source business applications, which are starting to be widely used by companies around the world and are rapidly stealing market share from proprietary software vendors.

QueWeb Architecture

Today, QueWeb is a mature product and comprises of multiple integrated modules facilitating all aspects of Customer Care as well as enabling open integration.

By using a-la-carte approach in selecting various modules, Customers can choose only modules that they need and add others as their business evolves and needs change.

These variations are structured around a framework Core (QueCore). Module sets are then assembled around the Foundation to provide more specific functionality. By adding other optional and custom developed modules, the nature of the application can easily be evolved to the exact needs of each customer.

Queplix� approach to QueWeb�s architecture has resulted in a clear separation of presentation from content data, while providing enhanced performance for the web interface. Data is transformed and stored as XML in QueWeb�s database.